How to use PocketPills
- Sign up at app.pocketpills.com/gsc to complete your registration. If you prefer to sign up over the phone, give us a call at 1-833-HELLO-RX.
- Transfer your refills to PocketPills by searching your current pharmacy name.
- Talk to your PocketPills pharmacist via live chat, text or phone call.
- Get your medications delivered directly to your home or work, for free.
How to add your family member
- Login to your profile.
- Click the Add Member tab on the PocketPills website or tap your name located in the header of your mobile phone if you are using the PocketPills app.
- Add your spouse, children or loved ones.
Visiting your doctor soon?
Ask your clinic to fax prescription at
Give yourself access to the best care
Our team works tirelessly to ensure accuracy of your medications & pharmacy supplies
Never miss your dosage
Your medications sorted by dose & time in safe and easy to open PocketPacks
Talk to our pharmacist
Ask any questions about meds, ailments, side-effects via sms, chat, call & email, 7 days a week
Pharmacy at your fingertips
Refill, renew and manage your entire family’s prescriptions through the app or website.
Frequently asked questions
How is my medication delivered?
All of your medication will be delivered by Fedex or Canada Post in plain, discreet packaging. We will let you know when we send your medication by email and SMS on the day of delivery to let you know when your parcel will arrive. You can track your order using your tracking number.
How much time does it take to receive my medication?
In most cases, once we have the prescription, we are able to ship your medication out within 1 business day. Shipping is sent with Fedex or Canada Post and, in most cases, will arrive to your home/office within 1-3 business days of being shipped.
Can I get my medication in traditional vials?
Yes, compliance packaging isn’t for everyone. If you are not taking multiple medications, or you do not want compliance packaging, we can fill your medication in traditional vials. We always recommend PocketPacks for those who are on multiple medications.
How do I fill my prescription with PocketPills?
There are 3 ways to fill prescriptions. Ask your medical clinic to fax your prescription directly to 1-855-950-7226, transfer your refills from your current pharmacy during sign up, or call 1-833-HELLO-RX to receive your prepaid mailing kit to send us your prescription.
What do you do with the data you collect?
Do you ship refrigerated items?
Yes, we will ship all refrigerated items in cooler packaging that will maintain a temperature between 2°C – 8°C throughout the shipping process. These packages have been specially formulated through cold chain processing to ensure stability of refrigerated products.
How do you ensure my medication is sorted correctly?
All your medications are sorted and packaged using state-of-the-art automation technology that is checked and verified by pharmacists for accuracy.
What do I need to sign up on my loved ones’ behalf?
If you are signing up on their behalf online or through the PocketPills app, all you need is: their current pharmacy details, their insurance information and a preferred payment method. You can add them to your PocketPills profile once you've signed up for PocketPills via app.pocketpills.com/gsc.