Frequently Asked Questions
What are the benefits of PocketPills?
At PocketPills, you don't have to wait in line to pick up your prescription or talk to a pharmacist. Upload your prescription using our app, talk to our pharmacists via live chat, SMS, phone or email, and get your medications delivered to your doorstep, FREE of charge.
How much does it cost to use PocketPills?
Using PocketPills, talking to our pharmacists 7 days a week and getting your medications delivered to you is completely FREE of charge.
How do I transfer my prescription?
The easiest way to transfer your prescription is to ask your doctor to fax us your prescription to 1.888.FAXMYRX, or requesting a transfer through our PocketPills app. Enter your pharmacy details and the name of your medication you would like transferred. If you want your entire profile transferred, simply mention this in a comment and our Care Team will take care of the rest.
How long does it take for my meds to arrive?
In most cases, once we have a valid prescription, we are able to ship your medication within one business day. We ship your medication well before you need it. You will be able to track your package using our PocketPills app and expected delivery date.
What insurance plans do you accept?
We work with both provincial and private insurance coverages, and our PocketPills app allows you to add multiple insurance plans. Additionally, we will electronically submit all prescription claims directly, as long as your insurance provider is set up for direct billing.